Business Operations & Customer Success Associate

I was the operations backbone behind Ibiyemi Balogun's two-brand coaching business: Foot Out The Door, which helps corporate women build side hustles, and My Sister's Keeper, its community for women building businesses. I partnered directly with the Founder to support business operations, customer success, strategic initiatives, partnerships, and program delivery across multiple business functions.

Key Contributions

Business Operations

• Managed day-to-day operations across multiple programs and initiatives.
• Built operational systems and documentation to improve team efficiency.
• Created project trackers, SOPs, and internal workflows.
• Coordinated cross-functional projects from planning through execution.

Customer Success

• Managed client onboarding and offboarding.
• Coordinated coaching sessions and client communications.
• Supported customers throughout coaching programs and digital products.
• Maintained exceptional client experiences across multiple touchpoints.

Program Management

I coordinated operations for:

• One-on-One Coaching Programs
• Interactive Ontario Program
• DMZ Program
• My Sister's Keeper Community
• Show Up & Get Paid Course
• Skills-to-Income Blueprint